Shipping

US Shipping Only

If you have questions, please contact us by email info@petala.store

Order Processing Time

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Unfortunately, we cannot be responsible for unanticipated delays. We do not ship to P.O. Boxes.

Delivery

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact the shipping company to arrange collection or to schedule a new delivery date.